Shipping Policy

DELIVERY TIME

Customers living in areas severely impacted by the COVID-19 may experience delays as we strive to adhere to all guidelines and restrictions.

We are complying with all government guidelines, directives and/ regulations relating to containing the spread of the virus. As a result of these restrictions, delivery times for shipments to and from impacted areas may be affected. We have updated delivery commitments for certain impacted areas.

We are offering free shipping within the US and Canada for all orders and free shipping for orders above $50 for Europe  and selected countries, however there may be delays. Our usual delivery times is 15-35 business days, however, please allow up to 6 weeks for delivery. We appreciate your patience during this time.

Find out more about delivery to a specific country by sending an email to dinkaapparel@gmail.com

 USA, Canada:

Free Shipping

15-35 Business Days (Please allow some extra time for delivery) 

Express Shipping

 7-10 Business Days

Europe :

Free Shipping on orders above $50

10-15 Business Days

 Rest of the World (selected countries):

 Shipping is based off the weight and dimensions of your order.

25-35 Business Days

 Please note that orders might get delayed for reasons beyond our control.

 In the unfortunate situation that the product is lost in transit and still not received after eight weeks, we will send you a placement at no additional cost.

Please email us at dinkaapparel@gmail.com for all products lost in transit and we will verify the tracking status of your order.

 INABILITY TO DELIVER

 If the courier service provider is unable to deliver your order at the delivery address you indicated for any reason, we will attempt to re-deliver your order on another date, one more time.

 If after the attempt to re-deliver fails, you or the person you have named and authorized, or in the absence of any such authorized person, to any adult, still fail or is unable to receive your order, or in any case where the order could not be delivered for any reason our rules and policies to refund applies.

 Delivery Countries Limits: Because of limits with international shipping methods, it may be difficult to ship to some countries.

Dinkaapparel will not accept any dispute about delivery once orders are dispatched to the following countriescountries below:

 Haiti, Kyrgyzstan, Madagascar, Mauritius, Bangladesh, Nepal, Nicaragua, Swaziland, Jamaica, Zambia, Ecuador,Peru, Bolivia, Chile, Argentina, Uruguay, Egypt, Sudan, Libya, Algeria, Angola, Bahamas, Benin, Belize City, Burundi, Dominican Republic, Gambia, Grenada, Cuba, Palestine, Mexico, Brazil, Paraguay, and other parts of Africa.

Processing Orders

We will wait at least 1 hour after you placed an order before processing it, this allows you to make any modifications. Our suppliers may not operate during weekends and orders placed on weekends will be processed the next business day. After you send an order, you will have one (1) hour to make changes. After an hour you cannot edit any details or cancel your order.

 Order tracking

Your Tracking Number will be emailed to you once the order is shipped out. This usually takes 2 – 7 business days. In most cases, the tracking numbers are active instantly. However, in some cases, tracking might take an additional 3-5 business days to show the correct location of your package. Please email dinkapparel@gmail.com for an update on the status of your order.

Others

  • If you wish to cancel your order, please do so within 1 hour after you order.
  • Orders that are not delivered more than 90 days after purchase will be eligible for a refund.

Our Policy is based on Federal Consumers Law:

https://consumer.findlaw.com/consumer-transactions/return-policies-and-refunds.html

Please email all concerns about orders to dinkaapparel@gmail.com